Correcting or Changing your Device's SputnikNet Subscription
How to recover if you enter a typo into Sputnik Instant Setup, and how to change your Sputnik-powered device's subscription to a new SputnikNet Account.
Entering an invalid SputnikNet ID in Sputnik Instant Setup.
A common error people first trying out Sputnik make is to enter an email address or some other bogus SputnikNet ID. For example, if you mistype "wif.sputnik.com" instead of "wifi.sputnik.com" your Sputnik-powered device will attempt to find the non-existent SputnikNet site.
Unfortunately, the Sputnik Instant Setup server doesn't know whether the ID is valid or not, and the invalid entry sticks in our database. This renders your Sputnik-Powered device useless until we reset it to a valid SputnikNet ID.
Review Sputnik Instant Setup confirmation page.
"Server not found" error.
"Not connected to messaging system" error.
If you attempt to go to any other page, you'll get an error saying that you are "not connected to a messaging system". (It may also briefly say "preparing to reconnect with messaging system".) This means your Sputnik-powered device has been unable to find the non-existent SputnikNet server.
IMPORTANT: take note of the AP MAC Address, shown on this page, as you'll need it to subscribe your Sputnik-powered device to a valid SputnikNet Account.
Gaining Internet access through the Sputnik-powered device until it is re-subscribed to the appropriate server.
This and the next two steps describe how you can open the Sputnik-powered device until your able to correct or change its subscription settings. This involves disconnecting the Sputnik-powered device from the Internet, disabling the Sputnik Agent, and then using the device as an open AP.
First, disconnect the Sputnik-powered device from the Internet by unplugging the ethernet cable from its WAN (or "Internet") port. Then power cycle the device.
Re-associate with your Sputnik-powered device and disable the Sputnik Agent.
Re-connect your Sputnik-powered device to the internet.
Plug the ethernet cable back into the Sputnik-powered device's WAN (or "Internet") port. Your Sputnik-powered device is now operating in open AP mode - it will not attempt to reach SputnikNet nor authenticate users.
Submit a support incident to Sputnik from your SputnikNet Account...
Fill out the support request form.
Complete the support request form.
IMPORTANT: be sure to include your device's WAN or LAN MAC address (if you forgot to write it down, you can obtain it from the back of the device or from the status page on the device's web-based control panel).
Also, be sure to include the name of the SputnikNet site that you want to subscribe the device to.
Click "Send your request".