Out of Licenses Error Message
If you have more Sputnik-powered devices connected to your SputnikNet account than you have subscriptions, your customers may see an "out of licenses" error message. Here's how to fix.
Error message "no licensing information available".
Every SputnikNet Account is authorized to manage a certain number of Standard and Pro device subscriptions. You can set this number in the Account/Settings page in SputnikNet.
If a Sputnik-powered device attempts to join your SputnikNet network, and there are no more subscriptions available, its clients will see the following error message:
"Sorry, but we're currently experiencing technical difficulties. The present error condition is:
No licensing information available."
(This error never applies to Sputnik-powered APs running in NMS mode, as those are free.)
Out of Subscriptions Notice
Increase SputnikNet Subscriptions
Or Reset Subscriptions
Sometimes a Sputnik-powered device can continue to use a subscription after it becomes inactive. This can happen, for example, if you're swapping out an old router with new hardware. SputnikNet doesn't "know" your intent; it simply continues to reserve the subscription for the formerly active router in case it was a momentary outage.
If you want to dissociate inactive devices from your SputnikNet account, click "Reset Subscriptions". When you do this, SputnikNet will clear all subscription assignments, and then re-assign available subscriptions to Sputnik-powered devices in the order that they connect to your account.
Please note: if you want to continue to use a router that was formerly subscribed to your SputnikNet account, but don't want it to use up a subscription, be sure to disable the Sputnik Agent on the device. You can do this from the device's local web interface, or remotely using SputnikNet. For more information on the latter, please see the documentation chapter titled "Remotely Disabling the Sputnik Agent on a Device".